Return & Exchange Policy – Usman Ghani Textiles
At Usman Ghani Textiles, we value customer satisfaction and strive to ensure that every product you receive meets your expectations. However, in case a product does not meet your needs, we’ve put together the following policy to facilitate returns and exchanges in a fair and efficient manner.
1. Return Eligibility
1.1 Return Timeframe
Customers may request a return within 3 calendar days of receiving their order. Beyond this period, returns will not be accepted under any circumstances.
1.2 Conditions for Return
To be eligible for a return:
The item must be unused, unwashed, and in original condition.
All original packaging, tags, labels, and accessories must be intact.
The product must be free from any stains, perfume, or damage.
Items must be returned using a traceable courier service at the customer’s cost.
Note: Items returned in a worn, altered, or damaged condition will be rejected and sent back at the customer’s expense.
2. Faulty or Incorrect Items
If you receive an item that is:
Damaged
Defective
Not the item you ordered
You must notify us within 3 days of receiving the product by contacting our support team via WhatsApp at +92 328 1000020
Steps to Report an Issue:
- Share your order ID and clear pictures/videos of the defect or incorrect item.
- Our team will assess the issue and respond with a resolution.
- If approved, you will be asked to return the item for inspection.
- Once confirmed, you may choose a replacement or a refund based on availability.
Important: Items damaged due to misuse, washing errors, or post-purchase alterations will not qualify as defective.
3. Exchange Policy
We understand that preferences regarding color, size, or design may change.
3.1 Exchange Requests
Must be initiated within 3 days of delivery.
Items must meet the same return conditions as above.
Exchanges are only possible if the requested variant is in stock.
3.2 Processing Timeline
Approval of exchange: 1–2 working days
Product reprocessing: 5–7 working days
Delivery of replacement: 7–9 working days
All logistics costs related to exchanges are borne by the customer unless the exchange is due to our error.
4. Non-Returnable & Non-Exchangeable Items
The following items cannot be returned or exchanged under any circumstances:
4.1 Seal-Packed Products
Vacuum-sealed or plastic-sealed products (e.g., blankets or packaged bedding) that have been opened are non-returnable.
Customers are encouraged to thoroughly inspect the item before breaking the seal
4.2 Clearance & Sale Items
Products marked as Final Sale, Clearance, or Discounted are not eligible for return or exchange.
5. Refund Policy
5.1 Refund Timeline
Approved refunds will be processed within 15 to 30 working days from the date the returned item is received and inspected.
Refunds will be made via bank transfer only.
5.2 Deductions
Original delivery charges, return shipping fees, and bank transaction charges will be deducted from the refund amount.
No refund will be issued for rejected returns.
5.3 Final Decision Clause
All refund and return decisions are made at the sole discretion of Usman Ghani Textiles and shall be considered final and legally binding.
6. Return Shipping Instructions
To initiate a return or exchange, contact us on WhatsApp at +92 328 1000020. Once your request is approved, please send your item to the following address:
ATTN: Returns – [Your Order ID]
Usman Ghani Textiles
Office #00, Floor #X, [Dummy Building Name],
[Area Name], [City Name], Pakistan
Phone: +92 328 1000020
Returns shipped without prior approval from our team will not be accepted.
7. Delivery Charges & Customer-Initiated Returns
7.1 Non-Refundable Shipping
If the return is due to:
Customer’s change of mind
Incorrect order placed by customer
Then, the original delivery charge (e.g., PKR XXX) is non-refundable.
Refund of shipping costs is only applicable in cases where:
The item is defective
The wrong product was shipped
8. How to Request a Return or Exchange
To ensure smooth processing, please follow these steps:
- Send a WhatsApp message to +92 XXX XXX XXXX with your Order ID, reason for return, and images/videos if required.
- Wait for approval and further instructions from our customer service team.
- Ensure the item is securely packaged and shipped using a traceable courier service.
- Share the tracking number with our team to complete your request.
Acknowledgement
By placing an order with Usman Ghani Textiles, you agree to abide by the terms of this Return & Exchange Policy. No digital or physical signature is required for enforcement.